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Extend - Drupal Support and Maintenance

Enhance the capabilities and expertise of your Drupal CMS team

Extend the capabilities and expertise of your team

Extend is your preferred managed Drupal maintenance service that scales with the actual needs of your team. From technical support and training to website hosting, everything your team needs to succeed with Drupal.


Ongoing Drupal Maintenance

Our Drupal support team works proactively by constantly seeking opportunities to improve the digital properties that they maintain. With a FlexSupport plan, our team will monitor your site, so you don't have to. Our support team works to identify and diagnose the root cause of an issue and provide a solution or repair recommendation.

Guarantee Drupal Site Performance

Managing multiple sites is not only time-consuming but a high-security risk. Feel at ease with Drupal support service packages that provide an industry-leading, resilient and intelligent network that is scalable to keep your site performing at peak efficiency based on demand.

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Proven Reliable Support

We offer our clients a range of support plan packages from onboarding services to 24/7 Drupal emergency support and website maintenance. Our Drupal specialists work with you to ensure that your site is performing so you can achieve your business objectives.

How your organization will benefit from our new platform

Site Maintenance

We maintain your Drupal core and contributed modules. With FlexSupport your site is monitored for malware, we perform security updates, code reviews, performance testing and much more

Technical Support

Our team of technical experts ensure that your site is fine-tuned by taking care of technical issues as they arise.

Custom Support Packages

Customizable maintenance and support packages are meant to increase or condense to meet your specific needs.

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OPIN is a leading digital agency providing strategic guidance, creative design, and software development powered by Open Innovation - embracing collaboration and openness in a complex world. Our award-winning work on websites, intranets, apps and martech implementations is recognized by numerous publications. OPIN is ranked as one of the fastest-growing agencies in North America.

Managed Services for Drupal Website Owners: The Right Way

We don't believe in a one-size-fits-all service model. Our managed services evolve with you based upon your needs, which we all know changes based upon the shifting demands of your organization. That's why we offer a flexible managed service to help you make the most of your online marketing efforts and get the most out of Drupal website support and hosting.

Our team of Drupal-certified experts assess, diagnose, update and find solutions for issues regardless of their origin. We make it easy for you to submit support tickets and then report on all of your needs in a custom reporting dashboard.

The certified Drupal support team members at OPIN Software will also work with you to devise a plan to maximize your investment in getting flexible support, hosting, content updating, security monitoring, training, website performance upgrades and more. We truly become part of your extended team and want to help you in a way that allows us to work together in the most efficient way.

Unlike many Drupal web development and hosting service providers, we don't use cookie-cutter managed services for our clients. Our managed services are designed to provide you with a custom-tailored system that will work for your company, specifically from simple support to 24/7 with critical, fastest resolution times. And once we've determined the best a-la-carte solutions for your business, we'll work with you to evolve your support based upon your changing needs.

24x7 Drupal Support and Monitoring

Our support subscription features access to a large, professional, network of Drupal certified experts - the industry's highest level of Drupal expertise. 

Our help desk provides holistic end-to-end support for your website. We assess, diagnose, and resolve issues regardless of origin. When an application issue has been detected, we fix it.  You no longer have to take primary responsibility for your system and site health. Our team works 24x7 so you don't have to. With our enterprise, always-on approach, we are committed to your success.  

Proudly, our support desk has a 100% customer satisfaction rating and an average response time of 7 minutes.

We provide clients with unlimited support tickets covering Drupal core, contributed and custom modules, and third-party integration modules. OPIN will work to identify and diagnose the root cause of a reported issue and provide you with either a resolution or a recommendation for repair.

The scope of our support and maintenance includes issues with:

  • Drupal core and contributed module updates
  • Drupal core, contributed and custom modules (including updates)
  • Drupal contributed and custom themes
  • Website(s) configuration and usage tasks
  • Website(s) not operating as expected within its environment
  • Drupal modules or themes not interacting as expected
  • Drupal integrations
  • Hosting environments, deployments, and version control

Clients may submit support ticket requests using the level of urgency based on the criteria set forth.  OPIN provides clients with a service level agreement, guaranteeing a quick response to tickets, as set out below:

  • Critical: 2 hours, 24x7x365 for all Critical issues (as defined)
  • High: 2 hours during standard hours of operation
  • Medium: 4 hours during standard hours of operation
  • Low: 1 business day

Talk with an expert!

To learn more or to discuss your next project; send us an email and talk to an expert!


135 Laurier Ave. West, Suite 100
Ottawa, ON K1P 5J2
TEL: 1 (877) 257-6746

Saratoga Springs

153 Regent Street
Saratoga Springs, NY 12866
TEL: 1 (877) 257-6746