The university was using a variety of web page creation tools including a proprietary, 10-year old platform and an ineffective workflow system to manage their web properties. The overall system was cumbersome for administrators to use and did not allow for a superuser to oversee all of the content. It was difficult to update and manage. Site-wide changes to content such as branding or footer information needed to be updated on an individual basis.
Little attention had been paid to the end-user. It did not address the changes in web technology that had become critical in attracting and engaging the type and quality of site visitors that the university was seeking. It had been designed for desktop computers before accessing information on mobile devices became ubiquitous, and there was little accommodation for the visually handicapped.
With the purpose of driving up admission numbers and operational efficiencies, UNBC was interested in using an open-source WCMS, such as Drupal, that could handle their current and future requirements while assisting with the business and administrative goals.