In accordance with the State of New York’s mandate to adopt Drupal for its government websites due to its cost-effectiveness and robust functionality, the NYSDMV needed a smooth transition to the new version of Drupal that would support their organizational goals and mission.
With emerging technologies and shifting expectations of digital services, the NYSDMV needed to update its existing web properties so it would better engage audiences and deliver services to citizens in a more user-centric manner.
Building a more user-centric website required constant visibility into users’ actions and the roadblocks they face when trying to complete tasks throughout the website.
Performing regular user experience audits of the site in addition to ensuring full accessibility compliance at all times would support the department's goal of producing a more user-friendly experience for everyone. This is a particularly important goal since the DMV is a public sector organization that is involved in the day-to-day lives of so many citizens.
The NYSDMV needed a team located in the United States to provide long-term maintenance and support, enhancement support, and accessibility support to their new Drupal 8 website. Thankfully, OPIN’s New York team, who would also go on to work for the New York Department of Financial Services, fit the bill.