Hero Image

OPIN Receives Over 98% Customer Support Satisfaction Scores for Third Consecutive Year

With Drupal developers hard to hire, more companies turn to OPIN for Drupal support and staff augmentation

OPIN, A Converge Company, is an award-winning Drupal support agency that is proud to announce today that their Customer Support Satisfaction Scores scored over 98% for the third consecutive year.

As one of North America’s fastest-growing digital communication agencies, OPIN has the tools, processes and professionally trained talent to support the ever-changing needs of their Enterprise-level Drupal clients. Many of the world’s largest and most admired brands rely on Drupal CMS to power their websites and online digital experiences.

However, since COVID, many organizations have struggled to find the right talent to help manage and maintain their Drupal sites. That is why OPIN has become their preferred vendor of choice.

"Drupal 9 makes some fundamental adjustments to the foundation of the platform, enabling many years of future-proofing to build amazing digital experiences,” says Steve Lavigne, President of OPIN. “We invested in building a suite of tools and processes that all our clients can take advantage of, ensuring that setting up, migrating and maintaining their digital properties goes smoothly. Our goal is to remove as much complexity and worry for our clients. We want our clients to focus on delivering on their missions.”

Our product support subscription features having access to an extensive, professional network of Drupal certified experts - the industry's highest level of Drupal expertise. 

OPIN's support organization includes over 20 professionals with over 150 years of combined experience. Our overall level of in-house Drupal expertise is unparalleled in Canada, with over 20 Drupalists, including core and module contributors. 

With OPIN, you get holistic end-to-end support for your application. We assess, diagnose, and resolve issues regardless of origin. When an application issue is detected, we fix it. You no longer have to take primary responsibility for your system and site health. Our team works 24x7, so you don't have to. With our enterprise, always-on approach, we are committed to your success.

Our product support subscription includes unlimited application support tickets covering Drupal core, contributed and custom modules, and third-party integration modules. OPIN will work to identify and diagnose the root cause of a reported issue and provide you with either a resolution or a recommendation for repair.

For over a decade, OPIN has worked on over 200 enterprise-level projects with 120 clients and have successfully delivered websites, intranets, and mobile applications for many world-class global brands, governments, agencies, municipalities, not for profits, retailers, educational institutions, energy sectors, health care, and so many more. Our teams leverage that experience to ensure we bring the best and most innovative approaches from each sector. 

Contact us today with your Drupal support needs!


About OPIN, A Converge Company

OPIN is a leading digital agency providing strategic guidance, creative design, and software development services powered by the use of Open Innovation. OPIN has worked with numerous clients to design, build and deploy digital solutions built on Drupal — the trusted open-source content management system that unifies content, community, and commerce. By deploying digital enterprise solutions, including websites, mobile applications, and intranets, OPIN helps businesses better engage their audiences online to ensure they achieve their organizational goals. For more information, visit opin.ca.

PR Contact Info:


Follow @OPIN on Twitter, Instagram, and LinkedIn.


Ryan Pelicos

Marketing Coordinator

Ryan is a passionate storyteller who thrives on challenging the status quo. He is an avid researcher with a keen analytical mind able to strategize on technology, sales and marketing decisions by analyzing data and behaviours across various industries and technologies.


135 Laurier Ave. West, Suite 100
Ottawa, ON K1P 5J2
TEL: 1 (877) 257-6746

Saratoga Springs

153 Regent Street
Saratoga Springs, NY 12866
TEL: 1 (877) 257-6746