Government of Bermuda

Building a citizen-centric web portal as the hub and catalyst for a government-wide service modernization and business transformation.

image of the government parliament.
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Government of Bermuda
The Government of Bermuda needed a cutting-edge platform to engage with residents and businesses, share resources, and provide high-value services as efficiently as possible.
OPIN provided a citizen-centric designed website to suit the needs of Bermuda residents.

The Client

As the highest-ranking population in terms of Internet adoption in North America, the Government of Bermuda recognized the value of having a strong and sustainable online presence to serve the Island’s citizens and industries for years to come. 

The Problem

The Government knew that its existing portal was not meeting their needs. They were looking for a new approach. Based on their market research, they were looking for a citizen-centric design, with an emphasis on providing significant value to its residents and businesses, that leverages leading-edge technology to transform their business processes. 

The Promise

In his Speech from the Throne, The Premier and Minister of National Security for the Government of Bermuda, the Hon. Michael Dunkley stated that: 

“The Government promises to replace the old website and create an online presence that is user-friendly and accessible.” 

Following their Request for Proposal (RFP) process, OPIN Software was selected to build the foundation for their new portal.

The Mission

Our mission, to facilitate innovation and technology, to allow for the Government of Bermuda to be able to effectively engage with residents and businesses like never before. Providing them with the ability to share resources, seamlessly access a large number of internal applications, integrate with third-party systems, and provide high-value services as efficiently as possible.

OUT WITH THE OLD

Develop the foundations of a transformative web-based business hub that leverages technology to connect and serve Bermuda’s citizens and businesses

MULTI-PLATFORM ACCESSIBILITY

Build a fully responsive solution that works seamlessly for mobile, tablet, and desktop devices. A new online presence that is user-friendly and fully accessible.

screenshot of the new Bermuda site on a mobile device.
FOUNDATION OF THE WEBSITE

Drupal platform installed using Acquia Enterprise Cloud hosting for the platform on a single stable platform. The site has the ability to build infinite additional subsites for future expansion.

STREAMLINED USER EXPERIENCE

The solution offered a streamlined user experience with the ability to obtain information with less than three clicks.

The Solution

A user-centric approach was the core aspect of this project. It was imperative we assisted in connecting citizens with their government, allowing services to be directly available to each individual such as:

  • A fully responsive solution that works seamlessly for mobile, tablet, and desktop devices
  • Intense and effective sitewide search capabilities
  • User-focused content, structure, and navigation
  • Dynamic content focused on analytics
  • Ease of use for all site editors independent of their level of technology understanding
  • Effective SEO tools
  • Better user experience for both internal editors and public users
  • Use leading-edge technology with consideration for seamless future upgrades

From a user experience point-of-view, the solution includes streamlined navigation, a consistent ability to obtain information in three clicks or less, and a feedback button on every page to assist with identifying new content and functionality requests. The topic-based format means that information is no longer centred on departments but is now focused on user requests. For internal editors, the simple, intuitive interface allows for easy updating and page generation.

Using the established foundations for technical and knowledge-sharing solutions, the internal team is empowered to expand and enhance the platform. The relationship between OPIN and the government team continues as we work together to provide additional functionality and upgrades to the portal, helping them continue to modernize and transform their services delivery.

Right
image of the new website on an iMac screen

The user-centric approach has been welcomed.

The Government of Bermuda is a very satisfied client. Government stakeholders and site visitors have reacted positively to the first phase of work.

Bermuda coat of arms.

OPIN is a great company to work with throughout the entire process and we’d have no reservations recommending them to any prospective client for the build, implementation, or ongoing maintenance of their website or portal. New government sites anywhere in the world would also benefit, as we have from OPIN’s extensive government experience and ability to leverage Drupal’s extensive network worldwide and their own set of strategic partners.

Martin Walsh
Acting Director, Department of e-Government, Government of Bermuda
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