World-Class Drupal Support & Security Experts

OPIN's Drupal Support and Security Services

OPIN's Drupal support services offer end-to-end support for your organization and your product. Our team of experts, certified in Drupal maintenance and development will uncover and diagnose issues with your site and offer comprehensive solutions for issues regardless of their origin.

Drupal is a proven, secure content management system and application framework that stands up to the most critical internet vulnerabilities in the world to prevent the worst from happening.

Drupal is mature, stable and designed with robust security in mind. Many security problems are prevented entirely by Drupal’s strong coding standards and rigorous community code review process.

Drupal Support and Security Benefits

Many organizations have small development teams. This means that security updates and patches can eat up a full day and hinder their ability to improve the website.

More importantly, when something goes wrong and they need an immediate fix, your developer may be out of the office, overwhelmed or lacking the right resources. We can extend your in-house support team with a Drupal expert to ensure that you have what you need.

24x7 Drupal Support and Monitoring

Our support subscription features access to a large, professional, network of Drupal certified experts - the industry's highest level of Drupal expertise.

When an application, bug fix or website security issue has been detected, we fix it. You no longer have to take primary responsibility for your system and site health.

Our team works 24x7 so you don't have to. With our enterprise, always-on approach, we are committed to your success with a Drupal developer always on hand for the emergency support of your Drupal site.

Our helpdesk provides holistic end-to-end support for your website. We assess, diagnose, and resolve issues regardless of origin. When an application issue has been detected, we fix it. 

You no longer have to take primary responsibility for your system and site health. Our team works 24x7 so you don't have to. With our enterprise, always-on approach, we are committed to your success.  

Proudly, our support desk has a 100% customer satisfaction rating and an average response time of 7 minutes.

We provide clients with unlimited support tickets covering Drupal core, contributed and custom modules, and third-party integration modules.

OPIN will work to identify and diagnose the root cause of a reported issue and provide you with either a resolution or a recommendation for repair.

The scope of our support and maintenance includes issues with:

• Drupal core and contributed module updates
• Drupal core, contributed and custom modules (including updates)
• Drupal contributed and custom themes
• Website(s) configuration and usage tasks
• Website(s) not operating as expected within its environment
• Drupal modules or themes not interacting as expected
• Drupal integrations
• Hosting environments, deployments, and version control
   

Clients may submit support ticket requests using the level of urgency based on the criteria set forth. OPIN provides clients with a service level agreement, guaranteeing a quick response to tickets, as set out below:

• Critical: 2 hours, 24x7x365 for all Critical issues (as defined)
• High: 2 hours during standard hours of operation
• Medium: 4 hours during standard hours of operation
• Low: 1 business day
   

At the time of writing, the average response time for tickets was 28 minutes.

Enterprise Drupal Security and Reliability Team

Drupal is a proven, secure content management system and application framework that stands up to the most critical internet vulnerabilities in the world to prevent the worst from happening. 

Drupal is mature, stable and designed with robust security in mind. 

A dedicated Drupal security team, along with a large professional service provider ecosystem, and one of the largest developer communities in the world ensure rapid response to issues.

Many security problems are prevented entirely by Drupal’s strong coding standards and rigorous community code review process.

Specifically, Drupal has built standard solutions to the most common security issues and vulnerabilities. These include, but are not limited to:

• Malicious Data Entry: Drupal scrubs, tests, and performs security checks on all form data prior to entering it into a database, and injects tokens to prevent CSRF attacks.
• Brute Force Attacks: Drupal limits high-volume log-in attempts per IP address within a time period, provides visibility into failed attempts, and allows IP address banning.
• Denial of Service (DoS) Attacks: Drupal utilizes a multi-layered cache architecture that resists, and maintains functionality while experiencing, large volumes of traffic.
• OWASP Top 10 Risks: Drupal addresses all of the Open Web Application Security Project’s (OWASP) most commonly seen security risks.
• Granular Access Control: Drupal gives administrators complete control over what users and roles can see, access, and modify each individual element of the solution.
• Database Encryption: Drupal can be configured to encrypt an entire database, or to only encrypt specific information within a data (i.e. user accounts, forms, field values).
• Password Security: Drupal allows a range of password creation policies and automatically encrypts passwords when they are stored in a database.

Dedicated Security Team

The Drupal Security Team - dozens of experts from around the world - validate and respond to security issues.

Security issues are reported confidentially and the security team coordinates with core and contributed module maintainers to prepare and release fixes. The team fixes security problems and publishes advisories that explain vulnerabilities, along with steps to mitigate them.

Drupal Website Support and Maintenance

Even great enterprise websites can become bad websites if they are not properly maintained. Over time, your mobile speed can degrade, your SEO rankings can slip and your site can become vulnerable to malicious attacks.

Our Drupal support service and security experts will keep your website up to date, fresh and secure, ensuring your investment is fully optimized for many years to come.

Drupal Security Updates

The OPIN Support team will proactively apply security updates released through the Drupal Association's security team, on a regular interval, to ensure your site reflects the most recent available security updates.

In all cases of security updates, these updates will be tested in development and staging environments before being released to production environments.

Security updates are currently released via the Drupal Association on Wednesdays, as required. The OPIN support team reviews the updates and then initiates the application of the security updates the same day or the following.

OPIN works to complete the updates as rapidly as possible. The specific nature of each update (modules, core, Symfony) and the interactions with the client's existing site and hosting environment will determine the specific pace of the update as it is tested and deployed.

Drupal Non-Security Updates

The support team will review any feature or non-security updates advise on potential advantages and risks. The Support Team will require your approval to apply updates.

In all cases, Drupal updates will be tested in development and staging environments before being released to production environments.

OPIN supports the most current version of Drupal and the immediately preceding major version, whatever they may be. Our vast product support includes issues with:

• Drupal core contributed and custom modules
• Drupal contributed and custom themes
• Website(s) configuration and usage tasks
• Website(s) not operating as expected within its environment
• Drupal modules or themes not interacting as expected
• Git